Case Study: Building whole team engagement
for change in a large secondary school
Service: enabling the staff of a
large and successful secondary school to overcome a barrier to morale and raise
With rezolvPS support, the school resolveD the practical
issues over lunchtime arrangements and build a higher level of morale.
Governors were delighted at the outcome: improved morale;
retained flexibility for students and families; more volunteers for lunchtime
activities; better solutions.
The capability of the school staff to face difficulties and
act together as a team to solve them had been substantially increased.
Llantarnam School has become one of
the largest and most successful schools in south Wales. Numbers of students are increasing year on
year, attracted by the school’s growing reputation and improving
achievements. The school undertook a
number of changes to improve the day-to-day experience of young people. One of these, affecting the lunchtime
arrangements, had prompted a negative response from some school staff. The differing views of the staff were
hardening and affecting morale.
Using rezolvPS processes we:
the full range of views by personal interview, questionnaire and observation
and dialogue in school;
Governors, Leadership Team and full Staff to understand the complexity of the
issue, their responses, and their impact on morale;
all staff together around a joint commitment to solving a complex issue;
a stimulating strategy to engage all staff in deciding and mandating action in
that change was agreed and implemented which would build team morale
by formulating and modeling “the Llantarnam way”.
headteacher of Llantarnam:
“The way the mandate
group formed was the secret of success.
The changes gained the commitment of the full staff; they saw the
process was totally transparent. The
staff decided the issues to be faced and many constructive ideas came up. The Governors are delighted. It feels like there are now 3 times as many
teachers in school!”