CASE STUDY: MANCHESTER CITY COUNCIL: QUALITY TRANSFORMATION

Service: to turn a range of different professionals into a single, high-performing team focused upon quality assurance

Outcomes
Professionals became a transformed team;

The team created and put into operation: data collection, analysis and reporting systems; fail-safe communication with each other and clients; quality consistency measures and exemplification; internal procedures to guarantee operational success.

Background

A range of professionals had worked for many years on different projects across Manchester, delivering the city’s service to young children. With contrasting priorities, experience, focus and confidence, the professionals demonstrated a wide variety of operations.  Adopting its strategy, Transforming Learning, the Council now required a single, committed team – one which would focus exclusively on assuring high quality delivery to Manchester children.  

Process

Using rezolvPS’s strategic development programme, the professionals:

·       built real understanding – together - about quality;

·       defined their new role and genuinely engaged with it;

·       analysed, drew judgements and made recommendations on quality - with clients;

·       built commitment and confidence in themselves and their colleagues;

·       undertook the rezolvPS “mandate process” which enabled them to deliver outcomes, accelerate change and build enduring team commitment.  They created as one team the key operational components of the high-performing team required for the future vision for Manchester.

Wendy Middlemas, Head of Education:
“We asked for transformation for these early years specialists and we now have a highly focused, committed team who  make a difference for children.”

Karen Jarmany, Head of Quality:
 “The best professional development I’ve had in 35 years.”

JB, Senior Quality Offier:

“It brings clarity of thought and vision and improved our ways of working tremendously.  Excellent value for money. I can’t believe how much we have travelled in such a short space of time.”