Outcomes
Professionals became a transformed team;
| Before | After |
Understand QAF & vision | Low (18%) | High (100%) |
Confidence | Low (30%) | High (95%) |
Knowledge | Low (20%) | High (100%) |
Impact on ability to deliver |
| High (100%) |
The team created and put into operation: data collection, analysis and reporting systems; fail-safe communication with each other and clients; quality consistency measures and exemplification; internal procedures to guarantee operational success.
Background
A range of professionals had worked for many years on different projects across Manchester, delivering the city’s service to young children. With contrasting priorities, experience, focus and confidence, the professionals demonstrated a wide variety of operations. Adopting its strategy, Transforming Learning, the Council now required a single, committed team – one which would focus exclusively on assuring high quality delivery to Manchester children.
Process
Using rezolvPS’s strategic development programme, the professionals:
· built real understanding – together - about quality;
· defined their new role and genuinely engaged with it;
· analysed, drew judgements and made recommendations on quality - with clients;
· built commitment and confidence in themselves and their colleagues;
· undertook the rezolvPS “mandate process” which enabled them to deliver outcomes, accelerate change and build enduring team commitment. They created as one team the key operational components of the high-performing team required for the future vision for Manchester.
Wendy Middlemas, Head of Education:
“We asked for transformation for these early years specialists and we now have a highly focused, committed team who make a difference for children.”
Karen Jarmany, Head of Quality:
“The best professional development I’ve had in 35 years.”
JB, Senior Quality Offier:
“It brings clarity of thought and vision and improved our ways of working tremendously. Excellent value for money. I can’t believe how much we have travelled in such a short space of time.”